If you experience any errors with Burson EzyParts, such as a server error, please follow the steps below.
First, check your EzyParts login details are correct in MechanicDesk. These can be found under Settings > Integrations.
Next, make sure that MechanicDesk is selected as the nominated workshop software in your EzyParts account under Account Configuration > Nominated Workshop Software.
If the issue continues, clearing your browser cache may help. For Google Chrome, follow these steps:
Open Google Chrome
Click the three dots in the top-right corner
Go to Settings > Privacy and security
Select Clear browsing data
Set the Time range to All time
Tick All Data
Click Clear data
Restart Chrome and try again
Please note: Clearing your browser cache will remove cached data and browsing history. Ensure anything important (such as user IDs or passwords) is saved beforehand. This will not remove passwords stored in Google Password Manager.