How to Edit the Booking Reminder Email in MechanicDesk

MechanicDesk allows you to change the content of the booking reminder email that gets sent to customers. This can be done directly inside the Communication Templates section.

Where to Find the Template

1. Go to Settings

2. Select Workshop Details

3. Click Communication Templates

4. Choose Booking Reminder from the left menu

This will display the Booking Reminder Template on the right side of the screen.

Editing the Subject and Message

Inside the template you will see:

• A Subject field

• A Message field

Both fields can be edited with your own wording. Simply replace the existing text with the content you want customers to receive.

Using Variables

The page lists “Applicable Variables,” which you can insert into your message. These include:

• customer_name

• customer_first_name

• contact_name

• auto_workshop_name

• booking_time

• booking_datetime

• booking_date

• make, model

• registration_number

• fleet_number

• vehicle

• job_types

• description

• add_to_calendar_url

Typing these variables (e.g., %{customer_first_name}) into your message will automatically pull the correct details into the email.

Adding Links

The page also shows two ways to add a link:

• Paste a link directly (e.g., https://www.google.com)

• Use this syntax to format a hyperlink:

  [[link | text | url ]]
  

Example:

[[link | Google | https://www.google.com]]

This will produce a clickable link labeled Google.